Refund policy

Refund policy-
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If we mess up, we make it right! If your order is incorrect, you can either receive a full refund or have your order re-shipped. Returns/exchanges are available for items that have not been washed or warn. Buyers are responsible for shipping costs on exchange items.

Exceptions / non-returnable items-

Please note that custom orders and/or limited edition items can not be exchanged! Please read through the product descriptions to ensure you select the correct sizing and provide me all the information needed to give you exactly what you're looking for. Limited edition items may not qualify for exchange if that item sells out before you contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at moshdolls@gmail.com

European Union 14 day cooling off period-
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds-
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.